Delivery Information

Carbon Neutral Shipping

All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. Upon request we can show you our analytics such as our carbon footprint, total delivery distance, or how much carbon we've removed.

Delivery Costs and Times

Delivery charges are based on the destination and will automatically show on the checkout page when you select the delivery option and add your address. As we are a marketplace, if you are ordering from multiple brands, it is possible that you may receive the delivery packages separately. 

We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.

Kamado Bono grills are tracked as a pallet delivery service. We aim to deliver all the orders within one-ten(1-10) working days. Exceptions apply depending on your location. 

if you have any problem regarding your order  or for more information contact our customer service team.

Indicative delivery costs are as follows

HairProDirect Products 

UK Mainland

Standard Delivery £5.99 per order

Expedited Delivery £9.99 per order

Kamado Bono Products

England & Wales - Standard delivery charge is £6.99 for orders under £169.00 and Free on orders over £169.00. Expedited delivery is available and cost is determined at checkout dependant on post code 

Scotland & Northern Ireland - delivery charges are determined at checkout dependant on post code

All other Brands not covered above

  • Standard (Up to 3-5 working days although normally 2-3 days)
  • Expedited (order by 2 pm for next working day delivery Monday to Friday, excluding public holidays)
  • International
Certain parts of the UK (*exclusions apply) COST DELIVERY TIME CARRIER
Standard delivery

FREE delivery on orders over £20

£4.99 on order value up to £19.99

 

 

 

Delivery within up to 3-5 working days

although normally 2-3 working days

 National Courier Signature Maybe Required & Trackable
Expedited delivery

£9.99

 Delivery next working day subject to stock availability and order by 2 pm Signature Maybe Required & Trackable

 

* Exclusions apply to:

The Channel Islands, Isles, Scottish Highlands, Islands & Northern Ireland (Other UK).

Postcodes defining these areas are: Scotland, Scotland Highlands, and Islands AB1, HS, IM, IV1-3, IV10-56, KA27-28, KW1-17, PA20-78, PH17-50, TR21-25, ZE

Isle of Man, Northern Ireland, Isle of Wight, Channel Islands

All postcodes applicable

 

Understanding carbon removal

The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in a sustainability fund.

There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

International zones

All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.

So, your order is on its way

We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.

Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.

If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.

Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.