CADIVEU - KIT Brazilian Thermal Reconstruction, Keratin 110ml - anydaydirect
CADIVEU - KIT Brazilian Thermal Reconstruction, Keratin 110ml - anydaydirect
CADIVEU - KIT Brazilian Thermal Reconstruction, Keratin 110ml - anydaydirect
CADIVEU - KIT Brazilian Thermal Reconstruction, Keratin 110ml - anydaydirect

CADIVEU - Brazilian Thermal Reconstruction Kit, Smooth & Shiny Hair

£55.00
This product is unavailable
Step By Step
'- After shampoo dry 100% of the hair and separate into 6 equal parts. - Place 30-40ml of the Brazilian Thermal Reconstruction into a bowl. Using a tint brush, apply to all sections of the hair one centimeter from the root of the hair to the tip. - Next dry the hair using a hairdryer starting with cold air and finishing with hot air. - Once the hair is completely dry, start ironing each part of the hair separating in thin layers for 8-10 times with a temperature of between 190C to 230C depending on the state of the hair. - Rinse and apply the Deep Conditioning Mask massaging strand to strand and let it act for 5 to 10 minutes and finish as desired.
Product Ingredients
Contains Propylene Glycol, Paraffinium Liquidum, Cyclopentasiloxane, Cetearyl Alcohol, Cetrimonium Chloride, Eugenol, Citral, Hydrolysed Keratin, Pathenol, Triticum Vulgare Germ Extract, Butryospermum Parkii Butter, Ceteareth-20, Dimethicone, BHT, Citric Acid, Disodium Edta, Theobroma Cacao Butter, Polyquaternium-7, Glycerin, Polyquaternium-37, Behentrimonium, Cocos Nuceifera, Guar Hydropropyltrimonium, Methylchloroisothiazolinone, Citronellol.
Propylene glycol: Highly effective humecent, it helps the hair retain moisture. Also absorbs excess water in a formula, reducing bacteria growth to help products last longer. Softens the hair and makes combing/brushing easier.
Paraffinum liquidum: Derived rom petrolum, it delivers a deep condition, shine, softness and smoothness. Thicnens the structure of strands and closes cuticle scales. Also prevents hair static and fly aways.
Cyclopentasiloxane: Emollient formula that smoothens and softens hair. Leaves it easy to comb, promotes volume, lightness, shine and doesn’t weigh down hair.
Cetearyl alcohol: A hydrating, moisturising and smoothening formula. Helps to soften the hair and provide slip to help detangle hair.
Cetrimonium chloride: Anti static agent that helps condition the hair. Not only conditioning, it also acts as a preservative by preventing the growth of bacteria in liquid solutions.
Eugenol: Derived from clove oil. Helps promote hair growth when applied to the roots. It can also repair, strengthen and add a healthy shine to the strands.
Citral: Strengthens hair follicles and helps fight hair loss.
Hydrolysed keratin: Minimises the amazing effects of sun damage, heat styling, chemical treatments and combing hair. Fights frizz and improves hairs texture.
Pathenol: For shinier hair. Stimulates hair growth, helps strengthen hair, retains moisture and improves texture of damaged hair.
Triticum vulgaire germ extract: Has film-forming properties that protect, condition and give volume to hair.
Butryospermum parkii butter: Nourishes the hair with vitamins A, E and F. Vitamins A and E maintain the hair and keep it clear and healthy. Ideal for a dry/irritated scalp.
Ceteareth-20: The emollient and emulsifying properties make your hair soft and shiny.
Dimethicone: Gives a silky sooth texture. Helps retain moisture, smooths down and binds the cuticles to the hair strand.
BHT: Improves quality of hair and texture. Promotes growth of new healthy hair.
Disodium edta: An effective chelating agent, binding to metal ions making emulsions more stable and allowing washes and soaps to develop a thick, rich lather.
Citric acid: Stimulates hair follicles and improves scalp condition. It provides relief from an itchy scalp while balancing out the natural pH levels within your hair. Leaves hair glossy and smooth with also aiding in natural hair lightening.
Theobroma cacao extract: Moisturises the scalp and skin and conditions hair for added protection, softness and shine.
Poyquaternium-7: An excellent canonic conditioner. Perfect use for deep/leave in conditioners. A very good detangle and provides slip for easier brushing.
Glycerin: eliminates dandruff and frizz. Prevents split ends and deeply conditions.
Polyquaternium-37: Decreases damaged hair, providing conditioning benefits such as ease of combing, hair alignment, elasticity and shine. Also helps to reduce fly-aways and static.
Behentrimonium: Keeps your hair frizz free and makes hair manageable and soft.
Cocos nucifera oil: The lauric acid in coconut oil has nourishing properties that are especially prone to soak into the strands of your hair, Coconut oil absorbs into the hair quickly, providing moisture to tame frizz and heal breakage.
Guar hydroxypropyltrimonium: Neutralises the negative charges on hair strands that cause hair to become static or tangled. Doesn’t weigh hair down.
Methylchloroisothiazolinone: A preservative that is found in a wide array of liquid cosmetics. It's functions is to inhibit the growth of bacteria.
Citronellol: The oil ability to regulate the sebum production of the scalp along with deep cleansing qualities makes it a effective product for controlling oily hair. Can also reduce the build up of environmental pollutants along with cleansing out the residual of other hair products.
Garden Terms and Conditions
We are unable at present to deliver to Northern Ireland which includes all BT postcodes, nor can we deliver to BFPO postcodes.
Order dispatch: Owing to the nature of the products (live plants) and specific storage requirements, it can take longer than usual for orders to be dispatched.
Order cancellations: Order cancellations are possible if requested shortly after the Order payment is made (typically up to 2 hours) but cannot be guaranteed if the Order is already picked and packed. To request an order cancellation, please raise a support ticket directly from the order to the supplier as our standard order cancellation functionality will be disabled for this supplier. Orders that cannot be cancelled should be treated as Return Items and you the Seller will need to determine whether or not to compensate your End Customer for the Return Item shipping costs. You may also instruct the seller to refuse delivery of the Item.
Order delivery:  Most orders are sent using a tracked 48-hour service via Yodel. The aim is to deliver the item within 6-7 calendar days of the order being placed, but delivery can take up to 8-10 calendar days as living plants are dispatched at the optimal time in order to reach your customers in the best possible condition. To avoid perishable items being held at depots, no signature is required, the courier will instead leave your customer’s order in a safe place on their property. 
Order cancellations: Order cancellations are possible if requested shortly after the Order payment is made (typically up to 2 hours) but cannot be guaranteed if the Order is already picked and packed. To request an order cancellation, please raise a ticket from the order requesting the cancellation from the supplier as our standard order cancellation functionality will be disabled for this supplier. Orders that cannot be cancelled should be treated as Return Items and you the Seller will need to determine whether or not to compensate your End Customer for the Return Item shipping costs. You may also instruct the seller to refuse delivery of the Item. All products are supplied with a complete and unconditional guarantee for the first 30 days after you receive them, which is in addition to your statutory rights. However, to give you even more assurance, thereafter we are delighted to provide you with our Lifetime Guarantee on all hardy plants* – which means just that!
“ If at any time any hardy tree, shrub, plant or bulb you buy from us does not thrive, let us know and we will send you a direct replacement FREE OF CHARGE, without question – all we ask is that you pay for the current standard Postage, Packing and Insurance for the item. ”
*** Hardy plants are defined as plants that we would reasonably expect to overwinter and survive multiple growing seasons in the UK climate. Look out for the snowflake symbol, this means the product is covered under our guarantee.
** If the product you ordered is no longer available, we will happily replace it with an equivalent item. If your original order was eligible for free P&P, we ask that you pay the current, standard P&P charge in order to replace items under the Lifetime Guarantee. Under no circumstances will we issue cash refunds under our Lifetime Guarantee.
Brand Cadiveu
More details Right

Unleash the power of salon-quality hair treatments right at home with CADIVEU's Brazilian Thermal Reconstruction Kit. Designed to provide lustrous, smooth, and frizz-free hair, this kit brings the luxurious treatment experience out of the salon and into your bathroom. Equipped with state-of-the-art ingredients and professional-grade quality, you can now achieve a long-lasting, silky, and shiny mane that will turn heads wherever you go. Explore more from Cadiveu Professional.

What Makes It Unique

  • Complete Salon-Style Treatment: Includes Shampoo, Conditioner, and a Restructuring Mask to cover every step of your hair transformation process.
  • Professional-Grade: Formulated to replicate the results of a salon's Brazilian Thermal Reconstruction, giving you that enviable shine and smoothness.
  • Universal Hair Compatibility: Perfect for all hair types, natural, dyed, or chemically treated, this kit integrates seamlessly into any haircare regimen.
  • Heat-Activated Formula: The thermal mask functions with heat styling tools to deeply penetrate hair fibers, resulting in a visibly remarkable change.
  • Cost-Effective Convenience: The 110ml bottles are ideal for multiple treatments, allowing you to extend the benefits of salon treatments at a fraction of the cost.

Achieving the Best Results

Follow these easy steps to get salon-quality hair at home:

  1. Cleanse: Begin with the included shampoo to remove any impurities and create an optimal foundation for the treatment.
  2. Condition: Nourish and hydrate your hair using the conditioner, preparing it for the restructuring process.
  3. Transform: Apply the thermo-activated mask and use a flat iron or hairdryer to style your hair. This final step realigns the hair cuticles and locks in the treatment for prolonged smoothness and shine.

Perfect Situations for Its Use

  • Home Maintenance: Extend the lifespan of your existing Brazilian Thermal Reconstruction treatment with periodic at-home applications.
  • New to Treatments: Experience the transformative benefits of a professional-grade Brazilian blowout without leaving home.
  • Budget-Friendly: Achieve high-end haircare results without compromising your wallet.

Your Ultimate Hair Transformation

Revamp your daily hair routine with the CADIVEU KIT Brazilian Thermal Reconstruction. Leveraging advanced heat-activated technology and premium-grade ingredients, it ensures your hair stays exquisite and frizz-free for up to three months. This kit is your key to stunning, head-turning hair without breaking your bank. Discover more from our Professional Collection.

Take the leap towards effortless perfection. Order your CADIVEU Brazilian Thermal Reconstruction Kit today and revel in the luxurious, smooth hair you deserve!

Brand : Cadiveu

Carbon Neutral Shipping

All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. 

Delivery Costs and Times

1. **Free Delivery:** Most items on our website come with free delivery. This information is displayed on the product page as well as in the checkout.

2. **Exceptions:** There are some specific product categories, such as hair products and barbecue products, where a supplier delivery charge applies. Customers will be informed of this charge in the checkout process.

3. **Checkout Process:** All delivery charges, whether for free delivery or the supplier delivery charge, will be automatically displayed on the checkout page. 

4. **Multiple Brands:** Since our website is a marketplace that offers products from various brands, customers ordering from multiple brands may receive their delivery packages separately. 

5. **Postcode Exceptions:** Since our website is a marketplace that offers products of varying sizes from various brand owners, certain postcodes may be excluded to be delivered to. Since the permutations are too great for any software to distinguish this on a per product basis, we may have to contact affected customers after their order is placed to inform them accordingly if refunds are necessary. We will make every effort to try and find a courier if possible. This mainly applies to larger items to outer lying postcodes.

We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.

if you have any problem regarding your order contact our customer service team.

International zones

All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.

So, your order is on its way

We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.

Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.

If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.

Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.

Understanding carbon removal

The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using  solutions and technologies in a sustainability fund.

There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

Returns & Exchanges

You may return any item purchased for a full refund subject to the terms and conditions that apply as stated on this website. Please note that we will endeavour to provide refunds for returns within 14 days from proof of return. Please be advised we can only accept items returned in their original condition and packaging; items must be unused and in a resalable condition. Sometimes we will need to have the item checked. If so, after checking the item, we shall be in contact with you to let you know that the refund has been rejected or processed. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed.  Please select an option from the headings below to see further information on returning items to us.

Exceptions to the Returns Policy

Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.

Unwanted items

Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.

Product Warranty

Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.

Exchanges

If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.

Faulty or Incorrect item delivered

If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.

Order cancellation

If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these. 

Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.

Complaints Procedure

Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure

Go to complaints page

Returning an order

Need to return an item? No problem!

Here's how to make the process smooth and ensure your return gets to the right place:

  1. Request a Return Authorization Code: Before sending anything back, simply email us at customerservices@anydaydirect.com. This email will help us track your return and send it to the appropriate warehouse for faster processing.

  2. Include a Copy of Your Invoice/Packing List: Pop a copy of your invoice or packing list inside the package with your returning item(s). This helps us quickly identify your order and process your request efficiently.

Important Note: Please do not return items to our registered office. Returns sent to this address will not be accepted.

That's it! We'll take care of the rest from there.

Description

Unleash the power of salon-quality hair treatments right at home with CADIVEU's Brazilian Thermal Reconstruction Kit. Designed to provide lustrous, smooth, and frizz-free hair, this kit brings the luxurious treatment experience out of the salon and into your bathroom. Equipped with state-of-the-art ingredients and professional-grade quality, you can now achieve a long-lasting, silky, and shiny mane that will turn heads wherever you go. Explore more from Cadiveu Professional.

What Makes It Unique

  • Complete Salon-Style Treatment: Includes Shampoo, Conditioner, and a Restructuring Mask to cover every step of your hair transformation process.
  • Professional-Grade: Formulated to replicate the results of a salon's Brazilian Thermal Reconstruction, giving you that enviable shine and smoothness.
  • Universal Hair Compatibility: Perfect for all hair types, natural, dyed, or chemically treated, this kit integrates seamlessly into any haircare regimen.
  • Heat-Activated Formula: The thermal mask functions with heat styling tools to deeply penetrate hair fibers, resulting in a visibly remarkable change.
  • Cost-Effective Convenience: The 110ml bottles are ideal for multiple treatments, allowing you to extend the benefits of salon treatments at a fraction of the cost.

Achieving the Best Results

Follow these easy steps to get salon-quality hair at home:

  1. Cleanse: Begin with the included shampoo to remove any impurities and create an optimal foundation for the treatment.
  2. Condition: Nourish and hydrate your hair using the conditioner, preparing it for the restructuring process.
  3. Transform: Apply the thermo-activated mask and use a flat iron or hairdryer to style your hair. This final step realigns the hair cuticles and locks in the treatment for prolonged smoothness and shine.

Perfect Situations for Its Use

  • Home Maintenance: Extend the lifespan of your existing Brazilian Thermal Reconstruction treatment with periodic at-home applications.
  • New to Treatments: Experience the transformative benefits of a professional-grade Brazilian blowout without leaving home.
  • Budget-Friendly: Achieve high-end haircare results without compromising your wallet.

Your Ultimate Hair Transformation

Revamp your daily hair routine with the CADIVEU KIT Brazilian Thermal Reconstruction. Leveraging advanced heat-activated technology and premium-grade ingredients, it ensures your hair stays exquisite and frizz-free for up to three months. This kit is your key to stunning, head-turning hair without breaking your bank. Discover more from our Professional Collection.

Take the leap towards effortless perfection. Order your CADIVEU Brazilian Thermal Reconstruction Kit today and revel in the luxurious, smooth hair you deserve!

More Information

Brand : Cadiveu

Delivery

Carbon Neutral Shipping

All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. 

Delivery Costs and Times

1. **Free Delivery:** Most items on our website come with free delivery. This information is displayed on the product page as well as in the checkout.

2. **Exceptions:** There are some specific product categories, such as hair products and barbecue products, where a supplier delivery charge applies. Customers will be informed of this charge in the checkout process.

3. **Checkout Process:** All delivery charges, whether for free delivery or the supplier delivery charge, will be automatically displayed on the checkout page. 

4. **Multiple Brands:** Since our website is a marketplace that offers products from various brands, customers ordering from multiple brands may receive their delivery packages separately. 

5. **Postcode Exceptions:** Since our website is a marketplace that offers products of varying sizes from various brand owners, certain postcodes may be excluded to be delivered to. Since the permutations are too great for any software to distinguish this on a per product basis, we may have to contact affected customers after their order is placed to inform them accordingly if refunds are necessary. We will make every effort to try and find a courier if possible. This mainly applies to larger items to outer lying postcodes.

We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.

if you have any problem regarding your order contact our customer service team.

International zones

All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.

So, your order is on its way

We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.

Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.

If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.

Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.

Understanding carbon removal

The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using  solutions and technologies in a sustainability fund.

There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

Return

Returns & Exchanges

You may return any item purchased for a full refund subject to the terms and conditions that apply as stated on this website. Please note that we will endeavour to provide refunds for returns within 14 days from proof of return. Please be advised we can only accept items returned in their original condition and packaging; items must be unused and in a resalable condition. Sometimes we will need to have the item checked. If so, after checking the item, we shall be in contact with you to let you know that the refund has been rejected or processed. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed.  Please select an option from the headings below to see further information on returning items to us.

Exceptions to the Returns Policy

Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.

Unwanted items

Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.

Product Warranty

Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.

Exchanges

If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.

Faulty or Incorrect item delivered

If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.

Order cancellation

If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these. 

Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.

Complaints Procedure

Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure

Go to complaints page

Returning an order

Need to return an item? No problem!

Here's how to make the process smooth and ensure your return gets to the right place:

  1. Request a Return Authorization Code: Before sending anything back, simply email us at customerservices@anydaydirect.com. This email will help us track your return and send it to the appropriate warehouse for faster processing.

  2. Include a Copy of Your Invoice/Packing List: Pop a copy of your invoice or packing list inside the package with your returning item(s). This helps us quickly identify your order and process your request efficiently.

Important Note: Please do not return items to our registered office. Returns sent to this address will not be accepted.

That's it! We'll take care of the rest from there.