Carbon Neutral Shipping
All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers.
Delivery Costs and Times
1. **Free Delivery:** Most items on our website come with free delivery. This information is displayed on the product page as well as in the checkout.
2. **Exceptions:** There are some specific product categories, such as hair products and barbecue products, where a supplier delivery charge applies. Customers will be informed of this charge in the checkout process.
3. **Checkout Process:** All delivery charges, whether for free delivery or the supplier delivery charge, will be automatically displayed on the checkout page.
4. **Multiple Brands:** Since our website is a marketplace that offers products from various brands, customers ordering from multiple brands may receive their delivery packages separately.
5. **Postcode Exceptions:** Since our website is a marketplace that offers products of varying sizes from various brand owners, certain postcodes may be excluded to be delivered to. Since the permutations are too great for any software to distinguish this on a per product basis, we may have to contact affected customers after their order is placed to inform them accordingly if refunds are necessary. We will make every effort to try and find a courier if possible. This mainly applies to larger items to outer lying postcodes.
We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.
if you have any problem regarding your order contact our customer service team.
International zones
All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.
So, your order is on its way
We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.
Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.
If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.
Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.
Understanding carbon removal
The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.
For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in a sustainability fund.
There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.
Returns & Exchanges
We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed. Please select an option from the headings below to see further information on returning items to us.
Exceptions to the Returns Policy
Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.
Unwanted items
Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.
Product Warranty
Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.
Exchanges
If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.
Faulty or Incorrect item delivered
If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.
Order cancellation
If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these.
Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.
Complaints Procedure
Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure
Returning an order
Need to return an item? No problem!
Here's how to make the process smooth and ensure your return gets to the right place:
-
Request a Return Authorization Code: Before sending anything back, simply email us at customerservices@anydaydirect.com. This email will help us track your return and send it to the appropriate warehouse for faster processing.
-
Include a Copy of Your Invoice/Packing List: Pop a copy of your invoice or packing list inside the package with your returning item(s). This helps us quickly identify your order and process your request efficiently.
Important Note: Please do not return items to our registered office. Returns sent to this address will not be accepted.
That's it! We'll take care of the rest from there.
Description
More Information
Delivery
Carbon Neutral Shipping
All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers.
Delivery Costs and Times
1. **Free Delivery:** Most items on our website come with free delivery. This information is displayed on the product page as well as in the checkout.
2. **Exceptions:** There are some specific product categories, such as hair products and barbecue products, where a supplier delivery charge applies. Customers will be informed of this charge in the checkout process.
3. **Checkout Process:** All delivery charges, whether for free delivery or the supplier delivery charge, will be automatically displayed on the checkout page.
4. **Multiple Brands:** Since our website is a marketplace that offers products from various brands, customers ordering from multiple brands may receive their delivery packages separately.
5. **Postcode Exceptions:** Since our website is a marketplace that offers products of varying sizes from various brand owners, certain postcodes may be excluded to be delivered to. Since the permutations are too great for any software to distinguish this on a per product basis, we may have to contact affected customers after their order is placed to inform them accordingly if refunds are necessary. We will make every effort to try and find a courier if possible. This mainly applies to larger items to outer lying postcodes.
We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.
if you have any problem regarding your order contact our customer service team.
International zones
All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.
So, your order is on its way
We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.
Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.
If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.
Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.
Understanding carbon removal
The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.
For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in a sustainability fund.
There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.
Return
Returns & Exchanges
We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed. Please select an option from the headings below to see further information on returning items to us.
Exceptions to the Returns Policy
Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.
Unwanted items
Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.
Product Warranty
Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.
Exchanges
If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.
Faulty or Incorrect item delivered
If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.
Order cancellation
If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these.
Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.
Complaints Procedure
Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure
Returning an order
Need to return an item? No problem!
Here's how to make the process smooth and ensure your return gets to the right place:
-
Request a Return Authorization Code: Before sending anything back, simply email us at customerservices@anydaydirect.com. This email will help us track your return and send it to the appropriate warehouse for faster processing.
-
Include a Copy of Your Invoice/Packing List: Pop a copy of your invoice or packing list inside the package with your returning item(s). This helps us quickly identify your order and process your request efficiently.
Important Note: Please do not return items to our registered office. Returns sent to this address will not be accepted.
That's it! We'll take care of the rest from there.