CADIVEU - Acai Oil, Kit Home Care 250ml

$19.00 $57.00

This product is unavailable

Acai Oil Shampoo removes impurities from the hair and deeply nourishes! Indicated for voluminous and frizzy hair. Take the opportunity to meet other Cadiveu Professional Shampoos that can be even more special for your hair type. Provides efficient cleaning without damaging the hair. Assists in the control of volume and frizz after treatment with reducing agents. Disciplines the threads and offers nutrition, softness and shine.

Mask Indicated for voluminous and frizzy hair. Realign the strands, seals the cuticles and revitalizes. Features maximum control of volume and frizz. Eliminates frizz from the hair without weighing it down.

The Treatment Oil eliminates frizz, promotes shine, nourishment and deeply restores the hair, keeping the light of the thread and soft. Multifunctional treatment oil that provides shine, nutrition and anti-frizz effect. In addition to being the only oil with sun protection, foolproof to protect the colour of the threads against yellowing and fading. Suitable for all types of hair.

 

Step By Step
Apply on damp hair and massage gently. Rinse thoroughly and repeat the operation if necessary. With the wet threads apply Açaí Oil Mask on the length and ends, massage and let it act for 5 minutes. Rinse. Apply a small amount to the palms of your hands, and then spread over the length of the clean, dry hair. It can also be used on damp hair.
Product Ingredients
Shampoo
Contains Glycerin, Cocamidopropyl Betaine, Cocomide MIPA, Citronellol, Linalool, Guar Hydropropyltrimonium, PEG-12, Dimethicone, Citric Acid, Argila, Disodium Edta, Hydrolysed Collagen, Montmorillonite, Methylchloroisothiazolinone, Euterpe Oleracea Fruit Oil.
Glycerin: eliminates dandruff and frizz. Prevents split ends and deeply conditions.
Cocamidopropyl betaine: A very mild and versatile compound. As a surfacing, it gently washes skin and hair and creates a luxurious foam. Also a good thickener and emulsifier. Because its derived from coconut oil, it’s mildly moisturising properties combat dry and brittle hair. Anti static agent which helps to reduce static charge.
Cocamide MIPA: A surfacent foam booster, viscosity increasing agent, emulsifier and stabiliser.
Citronellol: The oil ability to regulate the sebum production of the scalp along with deep cleansing qualities makes it a effective product for controlling oily hair. Can also reduce the build up of environmental pollutants along with cleansing out the residual of other hair products.
Linalool: A naturally occurring component of natural essential oils. Also adds fragrance.
Guar hydroxypropyltrimonium: Neutralises the negative charges on hair strands that cause hair to become static or tangled. Doesn’t weigh hair down.
PEG-12: Excellent conditioning ability, proving a silky feeling. Does not irritate skin and is highly hydrating.
Dimethicone: Gives a silky sooth texture. Helps retain moisture, smooths down and binds the cuticles to the hair strand.
Citric acid: Stimulates hair follicles and improves scalp condition. It provides relief from an itchy scalp while balancing out the natural pH levels within your hair. Leaves hair glossy and smooth with also aiding in natural hair lightening.
Argila: Removes toxins and impurities, allowing for the full reconstruction of hair follicles. Creates a powerful defence against the effects of chemical and environmental damage on hair.
Disodium edta: An effective chelating agent, binding to metal ions making emulsions more stable and allowing washes and soaps to develop a thick, rich lather.
Hydrolysed collagen: Provides amino acids that can be used to build up hair. Helps fight damage to the hair follicles. May prevent hair thinning associated with ageing. Prevents premature greying.
Montmorillonite: A natural way to add moisture and remove toxins.
Methylchloroisothiazolinone: A preservative that is found in a wide array of liquid cosmetics. It's functions is to inhibit the growth of bacteria.
Euterpe oleracea fruit extract: Ideal for dry, damaged or frizzy hair. Contains Omega 3, 6 and 9 as well as vitamins B,C and E. The omega’s fatty acids, along with vitamin C, nourish the scalp by keeping it hydrated and creating a protective barrier against external aggressors, which often lead to hair loss.
 
Mask
Contains Glycerin, Cetearyl Alcohol, Paraffinium Liquidum, Behentrimonium Chloride, Citronellol, Linalool, Cetrimonium Chloride, Argila, Citric Acid, BHT, Disodium Edta, Montmorillonite, Hydrolysed Collagen, Methylchloroisothiazolinone, Euterpe Oleracea Fruit Oil.
Glycerin: eliminates dandruff and frizz. Prevents split ends and deeply conditions.
Cetearyl alcohol: A hydrating, moisturising and smoothening formula. Helps to soften the hair and provide slip to help detangle hair.
Paraffinum liquidum: Derived rom petrolum, it delivers a deep condition, shine, softness and smoothness. Thicnens the structure of strands and closes cuticle scales. Also prevents hair static and fly aways.
Behentrimonium: Keeps your hair frizz free and makes hair manageable and soft.
Citronellol: The oil ability to regulate the sebum production of the scalp along with deep cleansing qualities makes it a effective product for controlling oily hair. Can also reduce the build up of environmental pollutants along with cleansing out the residual of other hair products.
Linalool: A naturally occurring component of natural essential oils. Also adds fragrance.
Cetrimonium chloride: Anti static agent that helps condition the hair. Not only conditioning, it also acts as a preservative by preventing the growth of bacteria in liquid solutions.
Argila: Removes toxins and impurities, allowing for the full reconstruction of hair follicles. Creates a powerful defence against the effects of chemical and environmental damage on hair.
Citric acid: Stimulates hair follicles and improves scalp condition. It provides relief from an itchy scalp while balancing out the natural pH levels within your hair. Leaves hair glossy and smooth with also aiding in natural hair lightening.
BHT: Improves quality of hair and texture. Promotes growth of new healthy hair.
Disodium edta: An effective chelating agent, binding to metal ions making emulsions more stable and allowing washes and soaps to develop a thick, rich lather.
Montmorillonite: A natural way to add moisture and remove toxins.
Hydrolysed collagen: Provides amino acids that can be used to build up hair. Helps fight damage to the hair follicles. May prevent hair thinning associated with ageing. Prevents premature greying.
Methylchloroisothiazolinone: A preservative that is found in a wide array of liquid cosmetics. It's functions is to inhibit the growth of bacteria.
Euterpe oleracea fruit extract: Ideal for dry, damaged or frizzy hair. Contains Omega 3, 6 and 9 as well as vitamins B,C and E. The omega’s fatty acids, along with vitamin C, nourish the scalp by keeping it hydrated and creating a protective barrier against external aggressors, which often lead to hair loss.
  Oil Contains Cyclopentasiloxane, Dimethicone, Isopropyl Myristate, Citronellol, Linalool, Geraniol, Euterpe Oleracea Fruit Oil, Maurita Flexuosa Fruit Oil, BHT.
Cyclopentasiloxane: Emollient formula that smoothens and softens hair. Leaves it easy to comb, promotes volume, lightness, shine and doesn’t weigh down hair.
Dimethicone: Gives a silky sooth texture. Helps retain moisture, smooths down and binds the cuticles to the hair strand.
Isopropyl myristate: Strengthens the skin barrier and softens and smoothens hair. Aids other ingredients penetrate deeply into scalp and therefore enhances benefits offered by other products and makes them more effective.
Citronellol: The oil ability to regulate the sebum production of the scalp along with deep cleansing qualities makes it a effective product for controlling oily hair. Can also reduce the build up of environmental pollutants along with cleansing out the residual of other hair products.
Linalool: A naturally occurring component of natural essential oils. Also adds fragrance.
Geraniol: Used to promote hair growth by nourishing the scalp and balancing the production of sebum and natural oils.
Euterpe oleracea fruit extract: Ideal for dry, damaged or frizzy hair. Contains Omega 3, 6 and 9 as well as vitamins B,C and E. The omega’s fatty acids, along with vitamin C, nourish the scalp by keeping it hydrated and creating a protective barrier against external aggressors, which often lead to hair loss.
Mauritia flexuosa fruit oil: Strengthens hair cells to reduce breakage and split ends. Adds a natural shine. Defends against free radicals to protect hair from sun damage and pollution. Protects the lipid membranes around hair cells to enhance cell longevity. Promotes healthy hair growth.
BHT: Improves quality of hair and texture. Promotes growth of new healthy hair.
Garden Terms and Conditions
We are unable at present to deliver to Northern Ireland which includes all BT postcodes, nor can we deliver to BFPO postcodes.
Order dispatch: Owing to the nature of the products (live plants) and specific storage requirements, it can take longer than usual for orders to be dispatched.
Order cancellations: Order cancellations are possible if requested shortly after the Order payment is made (typically up to 2 hours) but cannot be guaranteed if the Order is already picked and packed. To request an order cancellation, please raise a support ticket directly from the order to the supplier as our standard order cancellation functionality will be disabled for this supplier. Orders that cannot be cancelled should be treated as Return Items and you the Seller will need to determine whether or not to compensate your End Customer for the Return Item shipping costs. You may also instruct the seller to refuse delivery of the Item.
Order delivery:  Most orders are sent using a tracked 48-hour service via Yodel. The aim is to deliver the item within 6-7 calendar days of the order being placed, but delivery can take up to 8-10 calendar days as living plants are dispatched at the optimal time in order to reach your customers in the best possible condition. To avoid perishable items being held at depots, no signature is required, the courier will instead leave your customer’s order in a safe place on their property. 
Order cancellations: Order cancellations are possible if requested shortly after the Order payment is made (typically up to 2 hours) but cannot be guaranteed if the Order is already picked and packed. To request an order cancellation, please raise a ticket from the order requesting the cancellation from the supplier as our standard order cancellation functionality will be disabled for this supplier. Orders that cannot be cancelled should be treated as Return Items and you the Seller will need to determine whether or not to compensate your End Customer for the Return Item shipping costs. You may also instruct the seller to refuse delivery of the Item. All products are supplied with a complete and unconditional guarantee for the first 30 days after you receive them, which is in addition to your statutory rights. However, to give you even more assurance, thereafter we are delighted to provide you with our Lifetime Guarantee on all hardy plants* – which means just that!
“ If at any time any hardy tree, shrub, plant or bulb you buy from us does not thrive, let us know and we will send you a direct replacement FREE OF CHARGE, without question – all we ask is that you pay for the current standard Postage, Packing and Insurance for the item. ”
*** Hardy plants are defined as plants that we would reasonably expect to overwinter and survive multiple growing seasons in the UK climate. Look out for the snowflake symbol, this means the product is covered under our guarantee.
** If the product you ordered is no longer available, we will happily replace it with an equivalent item. If your original order was eligible for free P&P, we ask that you pay the current, standard P&P charge in order to replace items under the Lifetime Guarantee. Under no circumstances will we issue cash refunds under our Lifetime Guarantee.
Sku : KP0033

Brand : Cadiveu

All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. Upon request we can show you our analytics such as our carbon footprint, total delivery distance, or how much carbon we've removed.

Delivery Costs and Times

Delivery charges are based on the destination and will automatically show on the checkout page when you select the delivery option and add your address. As we are a marketplace, if you are ordering from multiple brands, it is possible that you may receive the delivery packages separately

We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.

Kamado Bono grills are tracked as a pallet delivery service. We aim to deliver all the orders within one-ten(1-10) working days. Exceptions apply depending on your location. 

if you have any problem regarding your order  or for more information contact our customer service team.

Indicative delivery costs are as follows

HairProDirect Products 

UK Mainland

Standard Delivery £5.99 per order

Expedited Delivery £9.99 per order

Kamado Bono Products

England & Wales - Standard delivery charge is £6.99 for orders under £169.00 and Free on orders over £169.00. Expedited delivery is available and cost is determined at checkout dependant on post code 

Scotland & Northern Ireland - delivery charges are determined at checkout dependant on post code

All other Brands not covered above

  • Standard (Up to 3-5 working days although normally 2-3 days)
  • Expedited (order by 2 pm for next working day delivery Monday to Friday, excluding public holidays)
  • International
Certain parts of the UK (*exclusions apply) COST DELIVERY TIME CARRIER
Standard delivery

FREE delivery on orders over £20

£4.99 on order value up to £19.99

 

 

 

Delivery within up to 3-5 working days

although normally 2-3 working days

National Courier Signature Maybe Required & Trackable
Expedited delivery

£9.99

Delivery next working day subject to stock availability and order by 2 pm Signature Maybe Required & Trackable

 

* Exclusions apply to:

The Channel Islands, Isles, Scottish Highlands, Islands & Northern Ireland (Other UK).

Postcodes defining these areas are: Scotland, Scotland Highlands, and Islands AB1, HS, IM, IV1-3, IV10-56, KA27-28, KW1-17, PA20-78, PH17-50, TR21-25, ZE

Isle of Man, Northern Ireland, Isle of Wight, Channel Islands

All postcodes applicable

 

Understanding carbon removal

The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in a sustainability fund.

There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

International zones

All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.

So, your order is on its way

We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.

Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.

If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.

Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.

 

Returns & Exchanges

You may return any item purchased for a full refund subject to the terms and conditions that apply as stated on this website. Please note that we will endeavour to provide refunds for returns within 14 days from proof of return. Please be advised we can only accept items returned in their original condition and packaging; items must be unused and in a resalable condition. Sometimes we will need to have the item checked. If so, after checking the item, we shall be in contact with you to let you know that the refund has been rejected or processed. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed.  Please select an option from the headings below to see further information on returning items to us.

Exceptions to the Returns Policy

Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.

Unwanted items

Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.

Product Warranty

Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.

Exchanges

If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.

Faulty or Incorrect item delivered

If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.

Order cancellation

If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these. 

Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.

Complaints Procedure

Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure

Go to complaints page

Returning an order

When returning an item to Anydaydirect Ltd for refund, exchange, or replacement it is essential that you include a copy of the packing list or invoice with your return within the package.

Our Warehouse Address: Anydaydirect c/o Abstrakt - 79-81 Chester Street, Aston, Birmingham, West Midlands B6 4AE

 

More Information

Sku : KP0033

Brand : Cadiveu

Delivery

All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. Upon request we can show you our analytics such as our carbon footprint, total delivery distance, or how much carbon we've removed.

Delivery Costs and Times

Delivery charges are based on the destination and will automatically show on the checkout page when you select the delivery option and add your address. As we are a marketplace, if you are ordering from multiple brands, it is possible that you may receive the delivery packages separately

We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.

Kamado Bono grills are tracked as a pallet delivery service. We aim to deliver all the orders within one-ten(1-10) working days. Exceptions apply depending on your location. 

if you have any problem regarding your order  or for more information contact our customer service team.

Indicative delivery costs are as follows

HairProDirect Products 

UK Mainland

Standard Delivery £5.99 per order

Expedited Delivery £9.99 per order

Kamado Bono Products

England & Wales - Standard delivery charge is £6.99 for orders under £169.00 and Free on orders over £169.00. Expedited delivery is available and cost is determined at checkout dependant on post code 

Scotland & Northern Ireland - delivery charges are determined at checkout dependant on post code

All other Brands not covered above

  • Standard (Up to 3-5 working days although normally 2-3 days)
  • Expedited (order by 2 pm for next working day delivery Monday to Friday, excluding public holidays)
  • International
Certain parts of the UK (*exclusions apply) COST DELIVERY TIME CARRIER
Standard delivery

FREE delivery on orders over £20

£4.99 on order value up to £19.99

 

 

 

Delivery within up to 3-5 working days

although normally 2-3 working days

National Courier Signature Maybe Required & Trackable
Expedited delivery

£9.99

Delivery next working day subject to stock availability and order by 2 pm Signature Maybe Required & Trackable

 

* Exclusions apply to:

The Channel Islands, Isles, Scottish Highlands, Islands & Northern Ireland (Other UK).

Postcodes defining these areas are: Scotland, Scotland Highlands, and Islands AB1, HS, IM, IV1-3, IV10-56, KA27-28, KW1-17, PA20-78, PH17-50, TR21-25, ZE

Isle of Man, Northern Ireland, Isle of Wight, Channel Islands

All postcodes applicable

 

Understanding carbon removal

The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in a sustainability fund.

There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

International zones

All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.

So, your order is on its way

We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.

Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.

If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.

Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.

 

Return

Returns & Exchanges

You may return any item purchased for a full refund subject to the terms and conditions that apply as stated on this website. Please note that we will endeavour to provide refunds for returns within 14 days from proof of return. Please be advised we can only accept items returned in their original condition and packaging; items must be unused and in a resalable condition. Sometimes we will need to have the item checked. If so, after checking the item, we shall be in contact with you to let you know that the refund has been rejected or processed. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed.  Please select an option from the headings below to see further information on returning items to us.

Exceptions to the Returns Policy

Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.

Unwanted items

Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.

Product Warranty

Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.

Exchanges

If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.

Faulty or Incorrect item delivered

If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.

Order cancellation

If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these. 

Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.

Complaints Procedure

Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure

Go to complaints page

Returning an order

When returning an item to Anydaydirect Ltd for refund, exchange, or replacement it is essential that you include a copy of the packing list or invoice with your return within the package.

Our Warehouse Address: Anydaydirect c/o Abstrakt - 79-81 Chester Street, Aston, Birmingham, West Midlands B6 4AE