CADIVEU - Cacau Gradual Smooth, Serum 215ml
Cacau serum that gives your hair a beautiful silky shine. Smooths hair, allowing for an easier brush and style. Thermo protection prevents any heat damage. Allows for a faster blow dry.
Carbon Neutral Shipping
All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. Upon request we can show you our analytics such as our carbon footprint, total delivery distance, or how much carbon we've removed.
Delivery Costs and Times
Delivery charges are based on the destination and will automatically show on the checkout page when you select the delivery option and add your address. As we are a marketplace, if you are ordering from multiple brands, it is possible that you may receive the delivery packages separately.
We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.
Kamado Bono grills are tracked as a pallet delivery service. We aim to deliver all the orders within one-ten(1-10) working days. Exceptions apply depending on your location.
if you have any problem regarding your order or for more information contact our customer service team.
Indicative delivery costs are as follows
HairProDirect Products
UK Mainland
Standard Delivery £5.99 per order
Expedited Delivery £9.99 per order
Kamado Bono Products
England & Wales - Standard delivery charge is £6.99 for orders under £169.00 and Free on orders over £169.00. Expedited delivery is available and cost is determined at checkout dependant on post code
Scotland & Northern Ireland - delivery charges are determined at checkout dependant on post code
All other Brands not covered above
- Standard (Up to 3-5 working days although normally 2-3 days)
- Expedited (order by 2 pm for next working day delivery Monday to Friday, excluding public holidays)
- International
| Certain parts of the UK (*exclusions apply) | COST | DELIVERY TIME | CARRIER |
| Standard delivery |
FREE delivery on orders over £20 £4.99 on order value up to £19.99
|
Delivery within up to 3-5 working days although normally 2-3 working days |
National Courier Signature Maybe Required & Trackable |
| Expedited delivery |
£9.99 |
Delivery next working day subject to stock availability and order by 2 pm | Signature Maybe Required & Trackable |
* Exclusions apply to:
The Channel Islands, Isles, Scottish Highlands, Islands & Northern Ireland (Other UK).
Postcodes defining these areas are: Scotland, Scotland Highlands, and Islands AB1, HS, IM, IV1-3, IV10-56, KA27-28, KW1-17, PA20-78, PH17-50, TR21-25, ZE
Isle of Man, Northern Ireland, Isle of Wight, Channel Islands
All postcodes applicable
Understanding carbon removal
The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.
For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in a sustainability fund.
There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.
International zones
All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.
So, your order is on its way
We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.
Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.
If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.
Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.
Returns & Exchanges
We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed. Please select an option from the headings below to see further information on returning items to us.
Exceptions to the Returns Policy
Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.
Unwanted items
Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.
Product Warranty
Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.
Exchanges
If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.
Faulty or Incorrect item delivered
If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.
Order cancellation
If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these.
Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.
Complaints Procedure
Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure
Returning an order
When returning an item to Anydaydirect Ltd for refund, exchange, or replacement it is essential that you include a copy of the packing list or invoice with your return within the package.
Our Warehouse Address: Anydaydirect c/o Abstrakt - 79-81 Chester Street, Aston, Birmingham, West Midlands B6 4AE
More Information
Delivery
Carbon Neutral Shipping
All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. Upon request we can show you our analytics such as our carbon footprint, total delivery distance, or how much carbon we've removed.
Delivery Costs and Times
Delivery charges are based on the destination and will automatically show on the checkout page when you select the delivery option and add your address. As we are a marketplace, if you are ordering from multiple brands, it is possible that you may receive the delivery packages separately.
We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.
Kamado Bono grills are tracked as a pallet delivery service. We aim to deliver all the orders within one-ten(1-10) working days. Exceptions apply depending on your location.
if you have any problem regarding your order or for more information contact our customer service team.
Indicative delivery costs are as follows
HairProDirect Products
UK Mainland
Standard Delivery £5.99 per order
Expedited Delivery £9.99 per order
Kamado Bono Products
England & Wales - Standard delivery charge is £6.99 for orders under £169.00 and Free on orders over £169.00. Expedited delivery is available and cost is determined at checkout dependant on post code
Scotland & Northern Ireland - delivery charges are determined at checkout dependant on post code
All other Brands not covered above
- Standard (Up to 3-5 working days although normally 2-3 days)
- Expedited (order by 2 pm for next working day delivery Monday to Friday, excluding public holidays)
- International
| Certain parts of the UK (*exclusions apply) | COST | DELIVERY TIME | CARRIER |
| Standard delivery |
FREE delivery on orders over £20 £4.99 on order value up to £19.99
|
Delivery within up to 3-5 working days although normally 2-3 working days |
National Courier Signature Maybe Required & Trackable |
| Expedited delivery |
£9.99 |
Delivery next working day subject to stock availability and order by 2 pm | Signature Maybe Required & Trackable |
* Exclusions apply to:
The Channel Islands, Isles, Scottish Highlands, Islands & Northern Ireland (Other UK).
Postcodes defining these areas are: Scotland, Scotland Highlands, and Islands AB1, HS, IM, IV1-3, IV10-56, KA27-28, KW1-17, PA20-78, PH17-50, TR21-25, ZE
Isle of Man, Northern Ireland, Isle of Wight, Channel Islands
All postcodes applicable
Understanding carbon removal
The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.
For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using solutions and technologies in a sustainability fund.
There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.
International zones
All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.
So, your order is on its way
We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.
Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.
If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.
Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.
Return
Returns & Exchanges
We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed. Please select an option from the headings below to see further information on returning items to us.
Exceptions to the Returns Policy
Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.
Unwanted items
Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.
Product Warranty
Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.
Exchanges
If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.
Faulty or Incorrect item delivered
If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.
Order cancellation
If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these.
Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.
Complaints Procedure
Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure
Returning an order
When returning an item to Anydaydirect Ltd for refund, exchange, or replacement it is essential that you include a copy of the packing list or invoice with your return within the package.
Our Warehouse Address: Anydaydirect c/o Abstrakt - 79-81 Chester Street, Aston, Birmingham, West Midlands B6 4AE