CADIVEU - Sol do Rio, Kit Home Care - anydaydirect
CADIVEU - Sol do Rio, Kit Home Care - anydaydirect
CADIVEU - Sol do Rio, Kit Home Care - anydaydirect
CADIVEU - Sol do Rio, Kit Home Care - anydaydirect
50% off
CADIVEU - Sol do Rio, Kit Home Care - anydaydirect
CADIVEU - Sol do Rio, Kit Home Care - anydaydirect
CADIVEU - Sol do Rio, Kit Home Care - anydaydirect
CADIVEU - Sol do Rio, Kit Home Care - anydaydirect

CADIVEU - Sol do Rio Kit: Repair for Extremely Damaged Hair

£27.49 £54.99
This product is unavailable
Step By Step
Wash twice with Shampoo. Rinse Well. Apply conditioner. Rinse well. Apply Re-charge leave in.
Product Ingredients
SHAMPOO
Contains Cocamide MIPA, Glycerin, Guar Hydropropyltrimonium, Keratin Amino Acids, Polyquaternium-67, Disodium EDTA, Citric Acid, Cocos Nucifera Fruit Oil, Glycine Soja Seed Extract, Elaeis Guineensis Extract, Oryza Sativa Extract, Arginine, Glycine, Alanine, Proline, Threonine, Methylchloroisothiazolinone.
Cocamide MIPA: A surfacent foam booster, viscosity increasing agent, emulsifier and stabiliser.
Glycerin: eliminates dandruff and frizz. Prevents split ends and deeply conditions.
Guar hydroxypropyltrimonium: Neutralises the negative charges on hair strands that cause hair to become static or tangled. Doesn’t weigh hair down.
Keratin amino acids: Boosts hair growth.
Polyquaternium-67: An anti static, foam forming and hair conditioning agent.
Disodium edta: An effective chelating agent, binding to metal ions making emulsions more stable and allowing washes and soaps to develop a thick, rich lather.
Citric acid: Stimulates hair follicles and improves scalp condition. It provides relief from an itchy scalp while balancing out the natural pH levels within your hair. Leaves hair glossy and smooth with also aiding in natural hair lightening.
Cocos nucifera oil: The lauric acid in coconut oil has nourishing properties that are especially prone to soak into the strands of your hair, Coconut oil absorbs into the hair quickly, providing moisture to tame frizz and heal breakage.
Glycine soja seed extract: Loaded with essential vitamins and minerals, soybean oil improves the ability of the hair to absorb and retain moisture. Increases shine and softness.
Elaeis guineensis extract: Reduces hair loss by promoting the growth of stronger, thicker, healthier hair while simultaneously slowing the appearance of greying.
Oryza sativa extract: Detangles the hair, making it smoother. Provides strength, aiding the hair to grow longer and healthier. Leaves hair shiny.
Arginine: Improves blood circulation and therefore stimulates the scalp and encourages hair growth.
Glycine: Plays a significant role in the production of hair growth.
Alanine: Improves hairs surface hydrophobicity of bleached/damaged hair.
Proline: Used in formulas to act as a moisturiser. Also has one of four amino acids to help strengthen the hair shaft.
Threonine: A valuable amino acid that moisturises hair. Keeps hair hydrated and well-nourished.
Methylchloroisothiazolinone: A preservative that is found in a wide array of liquid cosmetics. It's functions is to inhibit the growth of bacteria.
CONDITIONER
Contains Glycerin, Cetearyl Alcohol, Cetrrimonium Chloride, Orbignya Oleifera Seed Oil, Butryospermum Parkii Butter, Behentrimonium Chloride, Keratin Amino Acids, Cocos Nucifera Fruit Oil, Arginine, Glycine Soja Seed Extract, BHT, Disodium Edta, Elaeis Guineensis Fruit Extract, Oryza Sativa Extract, Citric Acid, Glycine, Alanine, Proline, Threonine, Methylchloroisothiazolinone.
Glycerin: eliminates dandruff and frizz. Prevents split ends and deeply conditions.
Cetearyl alcohol: A hydrating, moisturising and smoothening formula. Helps to soften the hair and provide slip to help detangle hair.
Cetrimonium chloride: Anti static agent that helps condition the hair. Not only conditioning, it also acts as a preservative by preventing the growth of bacteria in liquid solutions.
Orbignya oleifera seed oil: Functions as a conditioner. Nourishes hair and improves appearance and hair feel as it increases smoothness of hair. Reduces tangles and surface roughness.
Butryospermum parkii butter: Nourishes the hair with vitamins A, E and F. Vitamins A and E maintain the hair and keep it clear and healthy. Ideal for a dry/irritated scalp.
Behentrimonium: Keeps your hair frizz free and makes hair manageable and soft.
Keratin amino acids: Boosts hair growth.
Cocos nucifera oil: The lauric acid in coconut oil has nourishing properties that are especially prone to soak into the strands of your hair, Coconut oil absorbs into the hair quickly, providing moisture to tame frizz and heal breakage.
Arginine: Improves blood circulation and therefore stimulates the scalp and encourages hair growth.
Glycine: Plays a significant role in the production of hair growth.
Glycine soja seed extract: Loaded with essential vitamins and minerals, soybean oil improves the ability of the hair to absorb and retain moisture. Increases shine and softness.
BHT: Improves quality of hair and texture. Promotes growth of new healthy hair.
Disodium edta: An effective chelating agent, binding to metal ions making emulsions more stable and allowing washes and soaps to develop a thick, rich lather.
Elaeis guineensis extract: Reduces hair loss by promoting the growth of stronger, thicker, healthier hair while simultaneously slowing the appearance of greying.
Oryza sativa extract: Detangles the hair, making it smoother. Provides strength, aiding the hair to grow longer and healthier. Leaves hair shiny.
Citric acid: Stimulates hair follicles and improves scalp condition. It provides relief from an itchy scalp while balancing out the natural pH levels within your hair. Leaves hair glossy and smooth with also aiding in natural hair lightening.
Alanine: Improves hairs surface hydrophobicity of bleached/damaged hair.
Proline: Used in formulas to act as a moisturiser. Also has one of four amino acids to help strengthen the hair shaft.
Threonine: A valuable amino acid that moisturises hair. Keeps hair hydrated and well-nourished.
Methylchloroisothiazolinone: A preservative that is found in a wide array of liquid cosmetics. It's functions is to inhibit the growth of bacteria.
MASK
Contains Glycerin, Cetearyl Alcohol, Cetrimonium Chloride, Soybean Glycerides, Pathenol, Behentrimonium, Phenoxyethanol, Keratin Amino Acids, Butrospermum Parkii Butter, Arginine, Glycine Soja Seed Extract, Cyclodextrin, Cocos Nucifera Fruit Juice, Elaeis Guineensis Fruit Extract, BHT, Disodium Edta, Oryza Sativa Extract, Caprylyl Alcohol, Citric Acid, Glycine, Coffea Arabacia Seed Oil, Alanine, Proline, Threonine.
Glycerin: eliminates dandruff and frizz. Prevents split ends and deeply conditions.
Cetearyl alcohol: A hydrating, moisturising and smoothening formula. Helps to soften the hair and provide slip to help detangle hair.
Cetrimonium chloride: Anti static agent that helps condition the hair. Not only conditioning, it also acts as a preservative by preventing the growth of bacteria in liquid solutions.
Soybean glycerides:
Pathenol: For shinier hair. Stimulates hair growth, helps strengthen hair, retains moisture and improves texture of damaged hair.
Behentrimonium: Keeps your hair frizz free and makes hair manageable and soft.
Phenoxyethanol: Effective in preventing the growth of various kinds of bacteria, fungi and yeast in your hair.
Keratin amino acids: Boosts hair growth.
Cocos nucifera oil: The lauric acid in coconut oil has nourishing properties that are especially prone to soak into the strands of your hair, Coconut oil absorbs into the hair quickly, providing moisture to tame frizz and heal breakage.
Butryospermum parkii butter: Nourishes the hair with vitamins A, E and F. Vitamins A and E maintain the hair and keep it clear and healthy. Ideal for a dry/irritated scalp.
Arginine: Improves blood circulation and therefore stimulates the scalp and encourages hair growth.
Glycine soja seed extract: Loaded with essential vitamins and minerals, soybean oil improves the ability of the hair to absorb and retain moisture. Increases shine and softness.
Cyclodextrin: Aids with hair growth. Penetrates hair follicles and gently cleanses and moisturises.
Cocos nucifera oil: The lauric acid in coconut oil has nourishing properties that are especially prone to soak into the strands of your hair, Coconut oil absorbs into the hair quickly, providing moisture to tame frizz and heal breakage.
Elaeis guineensis extract: Reduces hair loss by promoting the growth of stronger, thicker, healthier hair while simultaneously slowing the appearance of greying.
BHT: Improves quality of hair and texture. Promotes growth of new healthy hair.
Disodium edta: An effective chelating agent, binding to metal ions making emulsions more stable and allowing washes and soaps to develop a thick, rich lather.
Oryza sativa extract: Detangles the hair, making it smoother. Provides strength, aiding the hair to grow longer and healthier. Leaves hair shiny.
Caprylyl glycol: Helps products last longer.
Citric acid: Stimulates hair follicles and improves scalp condition. It provides relief from an itchy scalp while balancing out the natural pH levels within your hair. Leaves hair glossy and smooth with also aiding in natural hair lightening.
Glycine: Plays a significant role in the production of hair growth.
Coffee arabica seed oil: May stop hair loss and promote regrowth. Stimulates growth of new, healthy hair follicles. Gives light, moisture and volume to hair and leaves it looking naturally shiny.
Alanine: Improves hairs surface hydrophobicity of bleached/damaged hair.
Proline: Used in formulas to act as a moisturiser. Also has one of four amino acids to help strengthen the hair shaft.
Threonine: A valuable amino acid that moisturises hair. Keeps hair hydrated and well-nourished.
Garden Terms and Conditions
We are unable at present to deliver to Northern Ireland which includes all BT postcodes, nor can we deliver to BFPO postcodes.
Order dispatch: Owing to the nature of the products (live plants) and specific storage requirements, it can take longer than usual for orders to be dispatched.
Order cancellations: Order cancellations are possible if requested shortly after the Order payment is made (typically up to 2 hours) but cannot be guaranteed if the Order is already picked and packed. To request an order cancellation, please raise a support ticket directly from the order to the supplier as our standard order cancellation functionality will be disabled for this supplier. Orders that cannot be cancelled should be treated as Return Items and you the Seller will need to determine whether or not to compensate your End Customer for the Return Item shipping costs. You may also instruct the seller to refuse delivery of the Item.
Order delivery:  Most orders are sent using a tracked 48-hour service via Yodel. The aim is to deliver the item within 6-7 calendar days of the order being placed, but delivery can take up to 8-10 calendar days as living plants are dispatched at the optimal time in order to reach your customers in the best possible condition. To avoid perishable items being held at depots, no signature is required, the courier will instead leave your customer’s order in a safe place on their property. 
Order cancellations: Order cancellations are possible if requested shortly after the Order payment is made (typically up to 2 hours) but cannot be guaranteed if the Order is already picked and packed. To request an order cancellation, please raise a ticket from the order requesting the cancellation from the supplier as our standard order cancellation functionality will be disabled for this supplier. Orders that cannot be cancelled should be treated as Return Items and you the Seller will need to determine whether or not to compensate your End Customer for the Return Item shipping costs. You may also instruct the seller to refuse delivery of the Item. All products are supplied with a complete and unconditional guarantee for the first 30 days after you receive them, which is in addition to your statutory rights. However, to give you even more assurance, thereafter we are delighted to provide you with our Lifetime Guarantee on all hardy plants* – which means just that!
“ If at any time any hardy tree, shrub, plant or bulb you buy from us does not thrive, let us know and we will send you a direct replacement FREE OF CHARGE, without question – all we ask is that you pay for the current standard Postage, Packing and Insurance for the item. ”
*** Hardy plants are defined as plants that we would reasonably expect to overwinter and survive multiple growing seasons in the UK climate. Look out for the snowflake symbol, this means the product is covered under our guarantee.
** If the product you ordered is no longer available, we will happily replace it with an equivalent item. If your original order was eligible for free P&P, we ask that you pay the current, standard P&P charge in order to replace items under the Lifetime Guarantee. Under no circumstances will we issue cash refunds under our Lifetime Guarantee.
Brand Cadiveu
More details Right

Complete reconstruction solution for extremely damaged hair. Restores the integrity of the hair, making it strong and resistant. Do not damage the wires and ensure maximum penetration and concentration of active ingredients.

Shampoo: Removes protein, making hair soft, strong, and shiny.

Conditioner: Nourishes and protects the hair against daily aggressions.

Re-Charge Protein: Rich in amino acids, it conditions and restores essential nutrients to the strand, restoring maximum health.

 

Sku : KP0037

Brand : Cadiveu

Carbon Neutral Shipping

All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. 

Delivery Costs and Times

1. **Free Delivery:** Most items on our website come with free delivery. This information is displayed on the product page as well as in the checkout.

2. **Exceptions:** There are some specific product categories, such as hair products and barbecue products, where a supplier delivery charge applies. Customers will be informed of this charge in the checkout process.

3. **Checkout Process:** All delivery charges, whether for free delivery or the supplier delivery charge, will be automatically displayed on the checkout page. 

4. **Multiple Brands:** Since our website is a marketplace that offers products from various brands, customers ordering from multiple brands may receive their delivery packages separately. 

5. **Postcode Exceptions:** Since our website is a marketplace that offers products of varying sizes from various brand owners, certain postcodes may be excluded to be delivered to. Since the permutations are too great for any software to distinguish this on a per product basis, we may have to contact affected customers after their order is placed to inform them accordingly if refunds are necessary. We will make every effort to try and find a courier if possible. This mainly applies to larger items to outer lying postcodes.

We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.

if you have any problem regarding your order contact our customer service team.

International zones

All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.

So, your order is on its way

We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.

Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.

If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.

Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.

Understanding carbon removal

The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using  solutions and technologies in a sustainability fund.

There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

Returns & Exchanges

You may return any item purchased for a full refund subject to the terms and conditions that apply as stated on this website. Please note that we will endeavour to provide refunds for returns within 14 days from proof of return. Please be advised we can only accept items returned in their original condition and packaging; items must be unused and in a resalable condition. Sometimes we will need to have the item checked. If so, after checking the item, we shall be in contact with you to let you know that the refund has been rejected or processed. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed.  Please select an option from the headings below to see further information on returning items to us.

Exceptions to the Returns Policy

Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.

Unwanted items

Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.

Product Warranty

Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.

Exchanges

If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.

Faulty or Incorrect item delivered

If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.

Order cancellation

If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these. 

Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.

Complaints Procedure

Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure

Go to complaints page

Returning an order

When returning an item to Anydaydirect Ltd for refund, exchange, or replacement it is essential that you include a copy of the packing list or invoice with your return within the package.

Our Warehouse Address: Anydaydirect c/o Abstrakt - Unit 12a Britannia Business Park, Stourport Road, Kidderminster, DY11 7PZ

 

Description

Complete reconstruction solution for extremely damaged hair. Restores the integrity of the hair, making it strong and resistant. Do not damage the wires and ensure maximum penetration and concentration of active ingredients.

Shampoo: Removes protein, making hair soft, strong, and shiny.

Conditioner: Nourishes and protects the hair against daily aggressions.

Re-Charge Protein: Rich in amino acids, it conditions and restores essential nutrients to the strand, restoring maximum health.

 

More Information

Sku : KP0037

Brand : Cadiveu

Delivery

Carbon Neutral Shipping

All our shipments are carbon-neutral, as we subscribe to the Planet app, thereby by funding innovative companies that pull carbon dioxide (CO2) out of the atmosphere and store it. We are proud to showcase our commitment to shipping carbon-neutral to all customers. 

Delivery Costs and Times

1. **Free Delivery:** Most items on our website come with free delivery. This information is displayed on the product page as well as in the checkout.

2. **Exceptions:** There are some specific product categories, such as hair products and barbecue products, where a supplier delivery charge applies. Customers will be informed of this charge in the checkout process.

3. **Checkout Process:** All delivery charges, whether for free delivery or the supplier delivery charge, will be automatically displayed on the checkout page. 

4. **Multiple Brands:** Since our website is a marketplace that offers products from various brands, customers ordering from multiple brands may receive their delivery packages separately. 

5. **Postcode Exceptions:** Since our website is a marketplace that offers products of varying sizes from various brand owners, certain postcodes may be excluded to be delivered to. Since the permutations are too great for any software to distinguish this on a per product basis, we may have to contact affected customers after their order is placed to inform them accordingly if refunds are necessary. We will make every effort to try and find a courier if possible. This mainly applies to larger items to outer lying postcodes.

We quote a standard delivery of up to 3-5 working days, the majority of orders are delivered in a 2-3 working day time period. Next working day delivery on orders placed by 2:00 pm, if available, will be indicated in the checkout page. Saturday and Sundays do not count as working days.

if you have any problem regarding your order contact our customer service team.

International zones

All parcels to these zones are based on the weight for the total order quantity and dependant on the size of the parcel may be volumetric weight as per the couriers discretion. The cost will be determined in the checkout based on the destination.

So, your order is on its way

We'll send you an email to confirm when we ship your items. Most medium and large-sized orders require a signature upon delivery. If you know you won't be at home, why not consider arranging delivery to your work or a friend’s address? You will be able to do this on the courier’s website once you have received your consignment details by email. The courier will endeavour to deliver all parcels as per the customer’s instructions, however, if those instructions leave the safety of the parcel in an un-secure environment, we will not accept liability for the loss or replacement of the parcel.

Always check the packaging for damage and make a note of this when signing. Please only sign as received in good condition if that is the case. If the goods have obviously been damaged in transit, please refuse delivery, and call us.

If you're out when the courier arrives, they will leave a calling card. Please contact the courier directly to arrange a convenient time for re-delivery. If they're still not able to deliver on the third attempt, they may request you collect the order from their depot. Subsequent delivery attempts may require additional payment by the customer.

Please note that we will not be held responsible for the performance of the courier company once the parcel has been collected from us. Nor are we responsible for any local taxes or extra customs duties that may be required depending upon your local country's import laws.

Understanding carbon removal

The Planet app neutralizes your shipping emissions and removes carbon dioxide from the atmosphere. Carbon removal is the process of capturing carbon dioxide from the atmosphere and then storing it.

For example, if a truck or a plane that delivers your shipment releases 1 kg of carbon dioxide (CO2) into the atmosphere, and as we are subscribed to the Planet app, then Shopify on our behalf ensures that 1kg of CO2 is also sucked from the atmosphere and stored away using  solutions and technologies in a sustainability fund.

There is a fast-growing and evolving sector with many carbon removal technologies in different stages of development. These technologies include nature-based solutions, such as reforestation and soil carbon sequestration and more high-tech solutions, such as direct air capture and mineralization.

Return

Returns & Exchanges

You may return any item purchased for a full refund subject to the terms and conditions that apply as stated on this website. Please note that we will endeavour to provide refunds for returns within 14 days from proof of return. Please be advised we can only accept items returned in their original condition and packaging; items must be unused and in a resalable condition. Sometimes we will need to have the item checked. If so, after checking the item, we shall be in contact with you to let you know that the refund has been rejected or processed. You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes for us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

We want to make returning unwanted items to us as easy as possible. Please remember to include a copy of the invoice with your items to the warehouse address listed.  Please select an option from the headings below to see further information on returning items to us.

Exceptions to the Returns Policy

Subject to your rights under the Consumer Contracts Regulations 2013, the following items are not included in our standard returns policy. We cannot accept any returns of items that have been used, personalised and/or customised items, and jewellery.

Unwanted items

Please return any unwanted items within 14 days of receiving your order. You are required to pay any return shipping costs. You can opt to make courier arrangements to return yourself, although we do recommend following our instructions below. You will not be credited for the outgoing delivery charge only the item charge. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our distribution centre.

Product Warranty

Some brands will offer their own warranty that will be fully documented within the product package you receive. For all other products, we offer a standard 30-day faulty product warranty as detailed in the “Faulty or Incorrect Item delivered” section below. Any warranty for faulty products is not insurance backed and does not affect statutory rights.

Exchanges

If you wish to exchange any items (change of size/color/product) within 14 days of receiving your order, please complete the returns form and send the products back to us for a full refund. Please reorder your required items to ensure you receive your required items promptly. We can only accept items returned in the original condition (with original packaging). Please remember the product remains yours until successfully received by our Distribution Centre.

Faulty or Incorrect item delivered

If a faulty item is delivered, or you receive an incorrect item, you will be offered a replacement. If this is not satisfactory, a full refund will be offered and you will be required to contact us to return the item. Faulty items must be returned within 30 days if a refund is to be issued. This does not affect your statutory rights as a consumer. Unfortunately, if you arrange to return an item yourself, we will not be able to claim a refund for the cost of shipping.

Order cancellation

If you wish to cancel an order that has NOT been dispatched a full refund will be issued, you must email us immediately (not phone). Should you wish to cancel goods that have left our Distribution Centre, orders may be subject to a returns charge plus the original delivery charge. Returns charges can vary and are determined by our courier company. Once known we will inform you of these. 

Please be aware that your right to cancel does not apply to certain products that we sell, for example, personalised and/or customised products. In the unlikely event that you change your mind or if a mistake has been realised on the customised order and would like to cancel or make a change, please email us within an hour of ordering, otherwise your order may have already been processed and a refund cannot be given.

Complaints Procedure

Anydaydirect Limited views complaints as an opportunity to learn and improve the service they offer their customers, as well as a chance to put things right when a customer is unhappy with a service they have received. For details of the complaints procedure

Go to complaints page

Returning an order

When returning an item to Anydaydirect Ltd for refund, exchange, or replacement it is essential that you include a copy of the packing list or invoice with your return within the package.

Our Warehouse Address: Anydaydirect c/o Abstrakt - Unit 12a Britannia Business Park, Stourport Road, Kidderminster, DY11 7PZ